PayPal Plans $1.5B in AI Savings to Support Future Profit Growth

PayPal aims to cut costs by $1.5B over the next few years by deploying AI agents in customer service as part of a plan to drive long-term profitability. CEO Enrique Lores forecast that the company can achieve "sustainable double-digit" non-GAAP earnings growth in the medium term, citing a strategy that combines share buybacks and transaction margin expansion with ongoing operational efficiency. The outlook follows a third-quarter report in which PayPal raised its full-year adjusted earnings per share guide to approximately $5.60, up from $5.38.