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canonical_url: "https://aidr.today/b7ff53b7?lang=en"
title: "AWS named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service"
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published_at: "2026-10-27T18:03:12.000Z"
category: "Industry"
topics: ["amazon"]
source_urls: ["https://aws.amazon.com/blogs/machine-learning/aws-named-a-leader-in-the-2026-gartner-magic-quadrant-for-contact-center-as-a-service/"]
summary: "AWS has been named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) for AWS Connect Customer."
---

# AWS named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service

> [Open the canonical story](<https://aidr.today/b7ff53b7?lang=en>)

**Published:** 2026-10-27T18:03:12.000Z
**Category:** Industry
**Topics:** amazon

## Summary

AWS has been named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service \(CCaaS\) for AWS Connect Customer\.

## Sources

- [Story source](<https://aws.amazon.com/blogs/machine-learning/aws-named-a-leader-in-the-2026-gartner-magic-quadrant-for-contact-center-as-a-service/>)