---
format: "aidr-story-markdown/v1"
id: "a99dfdd20d85acbbb850aa77912a8df97b492b8fb6a1e7bebe1dab199cebab4f"
canonical_url: "https://aidr.today/a99dfdd2?lang=en"
title: "Shield helps technicians hand off legacy portal work with OpenAI"
lang: "en"
requested_lang: "en"
available_langs: ["en","vi"]
translation_fallback: null
fallback_fields: []
published_at: "2026-11-13T08:00:00.000Z"
category: "Agents"
topics: ["openai","agent"]
source_urls: ["https://openai.com/business/customer-stories/shield"]
summary: "Shield uses OpenAI to help IT technicians hand off work in legacy portals. Its Forge agents navigate systems so technicians can focus on issues needing their judgment."
---

# Shield helps technicians hand off legacy portal work with OpenAI

> [Open the canonical story](<https://aidr.today/a99dfdd2?lang=en>)

**Published:** 2026-11-13T08:00:00.000Z
**Category:** Agents
**Topics:** openai, agent

## Summary

Shield uses OpenAI to help IT technicians hand off work in legacy portals\. Its Forge agents navigate systems so technicians can focus on issues needing their judgment\.

## Sources

- [Story source](<https://openai.com/business/customer-stories/shield>)