---
format: "aidr-story-markdown/v1"
id: "885e65d22621fdc2922dbc53b0bcd85098e3818ae672ea5ac4e4cd198ce41589"
canonical_url: "https://aidr.today/885e65d2?lang=en"
title: "Aderant builds intelligent ticket triage with Amazon Nova"
lang: "en"
requested_lang: "en"
available_langs: ["en","vi"]
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published_at: "2026-09-24T16:06:46.000Z"
category: "Products"
topics: ["agent","bedrock","sense-nova","cloud","automation","triage"]
source_urls: ["https://aws.amazon.com/blogs/machine-learning/aderant-builds-intelligent-ticket-triage-with-amazon-nova/"]
summary: "Learn how Aderant built an intelligent ticket triage system on Amazon Nova Lite through Amazon Bedrock, automating context gathering, classification, routing, and knowledge enrichment for its cloud operations team."
---

# Aderant builds intelligent ticket triage with Amazon Nova

> [Open the canonical story](<https://aidr.today/885e65d2?lang=en>)

**Published:** 2026-09-24T16:06:46.000Z
**Category:** Products
**Topics:** agent, bedrock, sense\-nova, cloud, automation, triage

## Summary

Learn how Aderant built an intelligent ticket triage system on Amazon Nova Lite through Amazon Bedrock, automating context gathering, classification, routing, and knowledge enrichment for its cloud operations team\.

## Sources

- [Story source](<https://aws.amazon.com/blogs/machine-learning/aderant-builds-intelligent-ticket-triage-with-amazon-nova/>)