---
format: "aidr-story-markdown/v1"
id: "5bfc900bb0bf8eb710975a4ab0f050c72eb1a22cf3e3663e7ab5989808a52e16"
canonical_url: "https://aidr.today/5bfc900b?lang=en"
title: "How ShipStation Global built an AI IT help desk on Amazon Bedrock AgentCore"
lang: "en"
requested_lang: "en"
available_langs: ["en","vi"]
translation_fallback: null
fallback_fields: []
published_at: "2026-10-13T15:54:49.000Z"
category: "Agents"
topics: ["amazon","agent","framework"]
source_urls: ["https://aws.amazon.com/blogs/machine-learning/how-shipstation-global-built-an-ai-it-help-desk-on-amazon-bedrock-agentcore/","https://aws.amazon.com/blogs/machine-learning/generate-presentations-with-amazon-bedrock-agentcore/","https://aws.amazon.com/blogs/machine-learning/how-tamnoon-built-ai-powered-cloud-security-remediation-with-amazon-bedrock/"]
summary: "ShipStation Global built an AI IT help desk agent called Deckhand on Amazon Bedrock AgentCore for Slack. In its first three months, the agent resolved 97.5% of channel queries with a 96% positive feedback rating."
---

# How ShipStation Global built an AI IT help desk on Amazon Bedrock AgentCore

> [Open the canonical story](<https://aidr.today/5bfc900b?lang=en>)

**Published:** 2026-10-13T15:54:49.000Z
**Category:** Agents
**Topics:** amazon, agent, framework

## Summary

ShipStation Global built an AI IT help desk agent called Deckhand on Amazon Bedrock AgentCore for Slack\. In its first three months, the agent resolved 97\.5% of channel queries with a 96% positive feedback rating\.

## Sources

- [Story source](<https://aws.amazon.com/blogs/machine-learning/how-shipstation-global-built-an-ai-it-help-desk-on-amazon-bedrock-agentcore/>)
- [Story source](<https://aws.amazon.com/blogs/machine-learning/generate-presentations-with-amazon-bedrock-agentcore/>)
- [Story source](<https://aws.amazon.com/blogs/machine-learning/how-tamnoon-built-ai-powered-cloud-security-remediation-with-amazon-bedrock/>)